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Bugs in websites

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This blog post is more than two years old. It is preserved here in the hope that it is useful to someone, but please be aware that links may be broken and that opinions expressed here may not reflect my current views. If this is a technical article, it may no longer reflect current best practice.

Reporting a bug in free software is easy. It turns out that everything I thought I knew about bug reporting was turned on its head when I tried to report a bug in the Tesco groceries website.

I was finding some sort of JavaScript problems in that my CPU was held at 100% and the page wasn’t really usable.

As with bug reports, I was expecting to at least have some technical information logged along with my email address so someone can contact me if they want me to try some things out. What I actually got:

Hmm. No. These are not standard fields in bugzilla.

In the end Tesco logged my bug report “anonymously”, claiming something about data protection as the reason.

I haven’t checked today if the issue is solved, but I have been using Tesco’s groceries website without issue for years now, so hopefully this is temporary.

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