Bugs in websites

· web foss
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Reporting a bug in free software is easy. It turns out that everything I thought I knew about bug reporting was turned on its head when I tried to report a bug in the Tesco groceries website.

I was finding some sort of JavaScript problems in that my CPU was held at 100% and the page wasn’t really usable.

As with bug reports, I was expecting to at least have some technical information logged along with my email address so someone can contact me if they want me to try some things out. What I actually got:

Hmm. No. These are not standard fields in bugzilla.

In the end Tesco logged my bug report “anonymously”, claiming something about data protection as the reason.

I haven’t checked today if the issue is solved, but I have been using Tesco’s groceries website without issue for years now, so hopefully this is temporary.

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